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5 Pitfalls to Avoid IT Automation Failure


IT Automation is one of the top priorities for CIO’s and IT Departments today. While automation is meant to improve response times, reduce errors, and increase efficiency, when these projects fail it ends up costing more and making things harder for everyone. So how do you avoid these costly failures?


Here are the top 5 reasons IT automation projects fail and how to avoid them:


Focusing on IT Automation Tools more than People


IT Automation projects fail when they are designed without the people they are meant to help in mind. One of the main goals of automating processes is to make the lives of people easier so they can focus on more important tasks. If an automation is developed without considering how the project will benefit the team, chances are it will cause more issues rather than fix them.


Failing to Describe the Business Need IT Automation Will Solve


Just because other companies are focusing on IT Automation, does not mean that you should also. IT Automation projects fail when they are created without having a clear solution for a real business challenge. The need must be justifiable to spend the time and resources it takes to automate processes. If the ROI is not clearly understood and attainable, the automation tools have no value.


Not Setting Realistic Expectations


An IT Automation project may be considered unsuccessful because it did not meet the expectations of certain stakeholders. Expectations should be clearly articulated, agreed upon, and shared with everyone involved in the project. When everyone from the top down clearly understands the cost, time-frame, potential issues and delays, and other details of the project, there are no surprises. Even if issues arise, they are received calmly because they are not a complete shock.


Automating Too Much Too Fast


No matter the company, it takes time to develop, adopt, and implement new processes. IT Automation projects often fail because they try to change too many processes too fast. This ends up adding confusion rather than simplifying. Instead of tackling large chunks, start by automating smaller processes that the entire company can digest. Another option is to implement the automation within the IT department first, in order to work out the kinks before pushing it out to the whole organization.


Automating Broken Processes


No amount of IT automation can fix a broken process. Failure is inevitable if the process being automated is not already a fine-oiled machine. Before investing time and money automating processes that do not flow, work on refining and perfecting those processes first.


Business changes are always tough and take time to implement effectively. Avoiding these 5 pitfalls when developing IT automation projects will increase the odds of success. IT Automation projects can be hugely successful and produce incredible results if they are developed purposefully and strategically with the people they are meant to help in mind.

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